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Returns Policy

4. Delivery Policy & Returns 4.1. We deliver to the United Kingdom and also a selection of Member States of the European Union. We do not deliver to countries outside of the European Union. 4.2. Your order will be processed as soon as it is received. We will deliver the goods ordered by you to the address you give us for delivery at the time you submit your order. 4.3. In stock items are dispatched within 48 hours of your order. Delivery time information is available on all product pages where items are not in stock. Custom orders (i.e. customised sizes and/or customised designs) are dispatched within two weeks unless stated otherwise on the product detail page. We operate several warehouses within the European Union and guarantee that almost all of our products are in stock at all times. If the product of your choice is currently unavailable in the UK it will be dispatched from another warehouse free of charge and with priority service (arriving 2-3 days later) unless you instruct us differently in writing together with your order. 4.4. A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. Our courier may leave the products with a neighbour unless you instruct us differently in writing together with your order. 4.5. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable. We reserve the right to charge for any costs ammounted a failed delivery attempt and or and returns for the reason of incorrectly provided delivery information. 4.6. Unless expressly agreed otherwise in writing we do not guarantee of any specific delivery date and/or time. 4.7. If you wish to return an order, please do not send the item back to us before first obtaining a reference number and related return instructions from one of our customer service agents. In the event of an arranged collection, a collection charge will be arranged beforehand which will then be deducted from your refund. Please note that we will not be held accountable for any additional charges that are a result of any failed collection attempts. - See more at: http://www.floormats.co.uk/terms-conditions#sthash.ZfvWgcMu.dpuf
 
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